Improve user empathy across your entire organization.

 

What you get:

• Training for up to 2 team members.

• Up to 2 digital user persona cards. 

• Printed persona cards for on site employees.

Create a shared understanding of customer experience and identify opportunities.

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What you get:

• Training for up to 2 team members.

• End to end journey map for 1 persona. 

• Printed journey map for on site employees.

Increase product and service value through direct feedback from customers.

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What you get:

• Training for up to 2 team members.

• A documented Voice of Customer program.

• Execution  and results of at least 1 generative and 1 evaluative campaign.

Know the expected value of an opportunity  & define measurements of success.

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What you get:

• Training for up to 2 team members.

• A documented assessment process to support screening ideas.

• Completed Opportunity Assessment of at least 1 identified opportunity.

Gather & communicate business requirements that ensure feature success.

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What you get:

• Training for up to 2 team members.

• A documented concept development process for your team to follow.

• Initial requirements including mockups for at least 1 backlog feature.

Don't see what you are looking for?

Reach out to learn about custom packages.

 

What you get:

• Training for up to 2 team members.

• 1 hour of discovery at no charge to build your training package.

• All training includes documented processes and deliverables. 

What you get:

• Expansion of your Product Management team without the FTE budget.

• Upskilling of full time team members throughout the engagement.